Return and Refund

At Omo Omo Pet Supplies, we prioritize customer satisfaction and aim to provide a seamless shopping experience. Our refund policy is designed to ensure fairness and transparency in all transactions. 

1. Proof of Purchase Requirement 

To ensure a smooth and efficient process for all refunds and exchanges, we require a valid proof of purchase. This applies to all products, including those that have been given as gifts. 

Proof of Purchase: A valid proof of purchase can include: 

  • A receipt 

  • An order confirmation email 

  • A transaction record from the original point of sale 

- Gift Purchases: If the item was given as a gift, the original purchaser must contact us directly to initiate the refund or exchange process with Proof of Purchase mentioned above. Unfortunately, we cannot process refunds or exchanges for gift items without confirmation from the original purchaser. 

- Orders from authorized distributors: Please reach out to the authorized distributors for refunds or exchanges with valid proof of purchase. 

Unfortunately, products obtained from unauthorized sources, which have not passed our quality control standards, are not eligible for returns or exchanges. 

2. Eligibility for Refunds

- Refunds are available for most products purchased from Omo Omo Pet Supplies® within 30 days of delivery date.

- Eligibility for a refund is contingent upon the adherence to our return criteria, including the condition of the item and the reason for return.

- Some items, including those that have been opened or used, may not qualify for refunds due to hygiene reasons, perishable nature, or other specific restrictions.

3. Return Shipping Costs

- Customers may be responsible for covering the cost of return shipping, unless the return is a result of an error on our part (e.g., incorrect item shipped, defective product).

- In cases where Omo Omo Pet Supplies® is at fault, we will cover the return shipping costs.

4. Refund Processing

- Upon receipt of the returned item, our team will inspect the product to ensure it meets our return criteria.

- Once the return is approved, a refund will be initiated through the original method of payment within 2-3 days.

- Customers will be notified via email regarding the status of their refund request.

- The refund arrival time is determined by your payment method. Please see below for details:

  • PayPal refunds may take up to 48 hours to process and appear in your account.
  • Credit card refunds will take between 7-14 business days to appear in your account. This delay depends entirely on your credit card company and any intermediaries.

5. Customer Support

- Our dedicated Customer Support team is available to assist with any questions or concerns regarding refunds.

   - Customers can reach out to our support team via email at info@yourlittleomo.com.

6. Policy Updates

- Omo Omo Pet Supplies® reserves the right to update or modify our refund policy at any time without prior notice.

- Any changes to the refund policy will be communicated to customers through our website or other relevant channels.

7. Dispute Resolution

- In the event of a dispute regarding a refund, Omo Omo Pet Supplies® will strive to resolve the issue in a fair and timely manner.

- Customers are encouraged to contact our Customer Support team to address any concerns or discrepancies.

8. Other Notes

- Note that the returns shipping fee is non-refundable.

- If the customer has returned the package without prior authorization (Email form), sends it to the wrong address, returns an incorrect item, or submits an empty package, then again, Omo Omo Pet Supplies® reserves the right to refuse any compensation.

By shopping at Omo Omo Pet Supplies®, customers agree to abide by the terms and conditions outlined in this refund policy. We appreciate your understanding and cooperation in adhering to these guidelines to ensure a positive shopping experience for all.

If you have any questions or require further clarification regarding our refund policy, please do not hesitate to contact us. Thank you for choosing Omo Omo Pet Supplies® for your pet care needs.