Please send us an email at, and we'll get back to you as soon as possible.

Our default currency is USD, but it will adapt to your local currency depending on your current location.

If you happen to receive an incorrect or damaged item, feel free to reach out to us for a replacement or refund. While we stand behind the quality of our products, rigorously tested on numerous furry friends, unfortunately, we can't offer refunds if your beloved pet simply isn't a fan. Pets have their own distinct tastes, and if our products don't resonate with yours, we hope for your understanding in this matter!


Once you're all signed up, you'll have a breeze finding your order history and tracking your purchases. Plus, you'll be enrolled in our membership program automatically, earning points with every order that you can redeem later.

Click here to create your account.


We offer one type of shipping: Standard Shipping (5-15 business days). Upon placing your order, we will provide you with a tracking number for you to monitor its progress.

Upon placing an order, you'll receive an automatic confirmation email. Once your order is processed and leaves the warehouse, another automatic email with shipping information will be sent. Feel free to reach out to inquire about your order status!

You can either go to the Track Order or simply send us a message, and our staff will check it for you!

If your ordered item is available locally in stock, you won't encounter this issue. However, for international shipping methods, tracking details will update automatically as your order crosses borders. Be assured that your order is en route and will arrive soon! For any further questions or concerns, please contact our customer service team at


Please contact our customer service team within 24 hours via Live Chat or send us an email for assistance. We will be able to change the order if the package has not been shipped out yet.

If your order is particularly sizable, we might divide it into multiple shipments to help lower shipping expenses. If you've received one portion and notice some items are still en route, feel free to contact our support team here. We'll gladly furnish you with the additional tracking codes for the remaining items making their way to you!

Yes, of course. We accept exchanges if the item is unworn or unused, with tags, and in their original packaging. (Clothing and Custom products are unavailable). For more details, please contact our here for more details.